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2.3 Based on 25 reviews Compare to others
  • Customers like
    • Work not done 6
    • Work done 4
  • Customers don't like
    • Nightmare 5
    • Customer service and product installed 3
    • Over priced 3

I haad Granite Transformations put in a tile floor. The work was poorly done, tile incorrectly cut; I have high and low tile, thin and thick grout lines, grout lines that disappear only to reappear a foot later because the grout is so deep, tile miscut around wood joint so the remaining two or three inches was filled in with grout which has two large holes in it. Manager came out to inspect and said work would be completed and high/low tile changed. When tiler came out he had an attitude, I lost my temper and yelled at him and he left. No... Read more

Was this review helpful? 0 1

I had my kitchen counter tops resurfaced with GT and lived at that property for 7 yrs. after the work was completed and loved the product. I had no problems with the granite. It was duller looking than I expected at first so I would apply Gel Gloss to it every now and then to make it shiny, a product that lasts for awhile. But over the years, using granite cleaners, it developed a patina of its own and remained very pretty. Other neighbors liked mine and had their counters updated also. They did a template and returned for the work; they... Read more

Was this review helpful? 2 0

I had two countertops installed in different homes by Granite Transformations. I was shopping for floor tile in my new home and called GT to see if they did tile floors. They said yes. I chose a tile and had it installed. I paid a premium price for substandard work. Tile was cut incorrectly so I have wide grout lines in some places. I have high and low tile and the high tile throws shadow on grout so it looks brown instead of white. The floor was not properly cleaned. I was told my the installer that I should keep wiping the grout and... Read more

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I had countertops put in kitchen and bath from the Maumelle, Arkansas granite transformations. I have no complaints the tops look great the installers were nice and courtesy. They cleaned up after themselves good. The new sinks are amazing. I had to install the faucets but that was not in my contract for them to do so that was not a problem. The sales rep was also great explained everything i needed to know it also help that he was an installer at one time so he knew the business from top to bottem. I will recommend them to anybody who wants... Read more

Was this review helpful? 0 1

At the Melbourne Home Show, I received a quote from Dido, a manager, at Granite Transformations. An appointment was set up and a sales rep came to my house and a contract was written and signed. I gave them a 50% deposit. I was suppose to be contacted a week later by the installation department. After 2 weeks went by and no contact from them I contacted Granite Transformations and left a message. They do not return my calls. Almost a month later I signed a new a contract with another company to have granite installed in my house. The second... Read more

Was this review helpful? 2 0

Granite Transformations is a very dishonest company in Saskatchewan that has very poor workmanship as well. The job took over 8 months to complete and many job were sub contracted by incompetent workers. They damaged our flooring in our house after promising to cover the floor while working, which they failed to do. When the issues are brought up the owner is arrogant and lies about the contract. They charged my credit card for final payment after being asked not to because the job has not been completed. The owner Rob is a crook, doesn't... Read more

Was this review helpful? 2 0

Well they found a paid liar my neighbor got an estimate. The new person avoided the questions on how they figure pricing. He final got the quote, laughed and smartly threw them out of his house. I loved hearing the whole story. Maybe they just need to take the loss and get out of Des Moines with there colored cardboard overlay ***. Google for ten minutes there thousands of crazy stories out there for your reading pleasure. Join us to protest their Grand Opening. The media is going to be there, they have a ton of questions about multiple... Read more

Was this review helpful? 1 1

So this is a classic. I worked for them for two weeks and a day before they released me for not wanting to go into people's homes as a guest and lie to them, I got a final check for two days. I emailed the corporate HR and the said it was an oversight.. My god how is something that easy an oversight. I hope they are not going to give you an oversight as they destroy your home in Des Moines. I'm sure they will find somebody willing to lie to make money, it's just not me. The Iowa Department of Wage and Labor acted quickly on my behalf and... Read more

Was this review helpful? 2 0

We had a bathroom shower floor done about 3 years ago. Tile looked very nice and we were pleased. One day while showering, I felt the floor move, and when I pushed down on it, I could tell there was water underneath. Since the dealer in my home town had gone out of business I called the corporate office. Got a friendly sounding lady that said she would attempt to get someone to contact me, while sending me a copy of their warranty (Hmmmm). Five months later I am still trying to get a response. Read more

Was this review helpful? 1 0

Stay away. Close office and fired everyone, the hired a Veteran to pretend he is putting it all back together but it's just a fraud. The new person expressed concerns and the fired him on the spot for having judgement and integrity. So GT destroys an office fires a whole group of sales and installers in Des Moines, lies to the state of Iowa about them all quitting to save money, then hires away a new respected GM with a family and the second this Marine questions being asked to lie they fire him. My god read all these complaints. Good... Read more

Was this review helpful? 3 0
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