Granite Transformations Complaints and Reviews

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Granite Transformations
Main address: 11524 Mukilteo Speedway Ste 101 98275-5416 Mukilteo WA
(425) 349-9655, (425) 349-9658,
  • 31+1 mobile complaints
  • $47.3K claimed losses
  • $1.5K average
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  • Aug 28
  • Home Construction and Repair
  • Kitchen
  • 156

Had installed 5 years ago. On the bar area of kitchen there were permanent smudges on the edges. After discussions back and forth they returned a portion of the cost as they said there was nothing they could do. A few months ago we noticed there was pitting in all surfaces of the kitchen counters. We have been in contact for about a month now to see what can be done. So far the Orlando office... Read more

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I called for a quote and no one showed up to the appointment. All I got was a lie about the salesman being 7 1/2 on the appointment before mine. Raymond Ballone Add comment


  • Jun 24
  • Installers
  • Brentwood, Tennessee
  • High Prices
  • 406

I got a consultation and after picking out samples and measuring my small kitchen the price came out to more than double what other companies quoted me for! This business is having to rip people off to make up for all their advertising. Way over priced and my quoted price included 1500 in "discounts." Also the products just go over your current counter which yes is hassle free but less product... Read more

Was this review helpful? 4 1


  • Dec 22, 2013
  • Installers
  • Product Quality
  • 347

This was a horrible experience and very disappointing product; we paid MORE than if we installed real granite. They have lousy customer service, AND the installers were messy and several hours late. I saw Granite Transformations on HGTV and searched online for the Tampa location. I contacted the Tampa office for Granite Transformations. The sales person came out and did his sales pitch and gave... Read more

Was this review helpful? 4 0


  • Sep 16, 2013
  • Installers
  • Bristol, England
  • Granite Transformations
  • 1
  • 1
  • 276

Tried ringing my local branch to arrange a visit but found out the both Bristol & Bath branches have just gone bust, so don't know what is happening about those customers with unfulfilled orders. Just glad I didn't get caught. Fortunately I have been recommended another local company called Quartz-Lite who are apparently a lot cheaper than GT anyhow and seem to have a good reputation in the... Read more

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  • Sep 11, 2013
  • Home Construction and Repair
  • Arlington, Texas
  • Rocksolid Granite Countertops
  • 1
  • 1
  • 277

I visited the DFW location on 8/1/13. I looked over the showroom and asked if I could send in my drawing and measurements of my kitchen countertops, along with pictures, in order to get a ballpark quote. I did that on 8/2. Did not hear from them, so I sent a follow-up email on 8/27. The office manager emailed back and her message stated that she forwarded the information on to the sales... Read more

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  • Aug 15, 2013
  • Installers
  • Albuquerque, New Mexico
  • Rocksolid Granite Countertops
  • 23
  • 23
  • 404

After taking a down payment of almost $10,000 my local franchise decided to close. This was after telling me my granite was on backorder and they had crew training problems and all kinds of other lies. A "franchisor" called me four months after we contracted with the local franchise to tell me they planned on living up to their deal but had no plan in place to make it happen and no idea of when... Read more

Was this review helpful? 7 0


  • Aug 13, 2013
  • Building Services
  • Chico, California
  • Gas Fumes
  • 2
  • 2
  • 290

Granite transformation claims to transfer your countertops in a few days it's not true took over two weeks and I got poisoned by the gas fumes that they use. Had to call the fire department to Remove the fumes from my house. It took also another two weeks before I gave them payment in full because they still did not complete the work as ordered. They settled for half the money I still needed to... Read more

Was this review helpful? 5 1


  • Aug 12, 2013
  • Installers
  • Albuquerque, New Mexico
  • Granite Countertops And Cabinets
  • 5
  • 5
  • 395

Went to the Albuquerque Granite Transformations for countertops, tile backsplash and cabinets. We selected our cabinet colors and recycled glass countertops (a green product). With the help of the salesman we also got new sink, glass cooktop, and kitchen faucet. The sales person lied and many administrative mistakes were made, the installers caused a bad leak, the countertop cracked, the seam... Read more

Was this review helpful? 4 0


  • Jun 15, 2013
  • Installers
  • Tampa, Florida
  • Countertops
  • 337

Had the same experiences as the other reviewers. They were great during the sale and the measuring. They accepted our money with no problem. The troubles started when it came time to do the install. Actually, it was more like a nightmare. No show on three occasions. The franchise owner called but lied about why they couldn't do the install. I found out later that she was lying through her... Read more

Was this review helpful? 9 0
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