Granite Transformations

I had a countertop installed in my kitchen in 2017. By mid 2020, there were areas of disintegration.

I called and emailed the East Orlando sales team. They wanted photos, but you couldn't see the actual damage. You had to feel it. Whatever the top coat is - either polymer or something similar, it just seems to be deteriorating and the areas are getting larger.

When I first reached out to Granite Transformations, the one area was the size of a nickle. It's not the size of a large grapefruit. I finally got someone to come out and I have no idea what he told the Trend-Group which is the parent company . I have emailed and spoken to the sales team and they have no answers.

The warranty company within Trend Group won't even replay to any emails or phone calls.

I paid way too much money to allow for this to happen without getting resolution. It's so unfortunate because I had this countertop at a previous home and had no issues.

We loved Trend Transformations commitment to sustainability and made the decision to use this company rather than dispose of old countertops and install new ones. We were thrilled with the service and product for 15 months, and we even convinced our friends to use them.

Then, at 16 months post-installation, a two inch crack appeared in our countertops. I spent four months calling and emailing Trend Transformations (our local outfit is no longer in business so I had to contact the national office) to learn about how to use our warranty. No one ever answered the phone and my messages were not returned. When I finally got a return call, I was told to email someone who would help me.

I emailed weekly -occasionally getting a hollow promise that someone would respond within two days which never happened- and was astonished at the poor service. Nearly five months after starting the process, I was simply told that cracks are not covered by the warranty. I wrote a long letter with details and was told the same thing. I asked how the company can claim durability when the product cracks within 16 months of installation.

I attempted to appeal to someone higher in the company but was told that my claim has been closed. I am so disappointed in this company.

On 10/31/2012 my wife and I stopped in at Granite Transformations on Pendleton Pike Indianapolis. We were interested in their displays and the cost per square foot, to which we were told that they would have to come to our home and give the estimate.

THIS SHOULD HAVE BEEN MY FIRST CLUE, AND RED FLAG. Cathy came out that evening and gave us an estimate. She measured the width and the length, figured the square footage and multiplied it by a mysterious price that we still have no idea what the cost per square foot is. To make a very long story short, we bought and gave Cathy a check for $4,750.00.

We asked very pointed questions regarding the installers to which Cathy stated they were very professional, and we fell for it. We were given a date when the templates would be made and a date when the installation would be done.
Within a week or so two young men came out and did the templates, but upon leaving wanted the remainder of the contract price, to which I said NO. I will pay the rest when the job is done. If I remember correctly we were given 12/10/2012 for the install.

However we were called early and asked, if they could do the install earlier than the 12/10/2012 date. I am guessing they wanted the rest of their money. We agreed to the new earlier date. When the two young men came out to do the install the one had his shorts down to his crack, acted like he had an attitude and a hangover.

We were left with a huge mess of sawdust and a very dirty kitchen to clean up. When we cleaned the counter tops up we noticed a defect in one area of the tops. This blemish was an indentation and discolored. We contacted GT and received an email from them asking some questions to which we supplied the answers they requested.

No more contact. Fast forward to winter of 2019 and the grout is now cracking at the seams and corners. My wife called GT in Indianapolis. She was given a phone number for Michael Doyley.

My wife called Mike and discussed our issues. Mike asked for photos, which we sent to him. Mike made arrangements to have a man come out and redo the cracked grout, replacing it with caulking. This individual did excellent work, for which we are very grateful.

This man took photos of the area where the intentions are located. Mike informed us that the owner would be here this coming summer and would be contacting us to come and look at the defects. In may 2019 my wife called Mike and left a message, but received no response. On 6/3/2019 I contacted Mike via email asking when his boss would be out to look at our counter tops.

I was instructed that my email had been sent to his boss, the owner. The first of July I emailed Mike asking when the owner would be looking at our counter top? As of the date of this posting I have not received a response.
In reading reviews it appears that it is common practice to refer issues to the owner who does not even live here. His residence is in Michigan where all the crafting is done.

He also does not follow through as his workers imply.
We have a little over two years left on our ten year warranty. I will not wait until our warranty is up before turning this over to an attorney should this defect not be taken care of. If it were not for the mess left by the installers, we would have seen this before they left our home that day. I take part of the blame for this dragging on for eight years because we have not tried to actually have it taken care of until now, except for the first contact with GT in Indianapolis a couple of weeks after installation.

They never followed through and I dropped it.

There is actually two spots on the top about eight to ten inches apart that have roughly a 1/32nd indentation. One is shown in the attached photo.

Paid $3400.00 for a backsplash & fireplace retiled, Fireplace was acceptable ,backsplash was put on hurredly with wrong grout & chipped up tiles with jagged edges. Sales person came to our home took pictures of poor workmanship called owner who agreed it needed to be replaced.

They said we could change tiles so we chose glass tiles & on the day they were to be installed Kelly called us to tell us they would not be coming because they couldn't get them to cut without chipping or breaking. We have asked them to come install the glass tiles we paid for which included installation in the amount of $1395.00 or refund our money.

The new owner Kiwi Tunawan according to Kelly said he doesn't feel they could do it properly but he also refused to refund us Trend Group their parent company did nothing to help us either. Stay away from Granite Transformation in Farmington Hills MI