Granite Transformations Complaints and Reviews

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  • Customers like
    • Work done2
  • Customers don't like
    • Nightmare2
    • Quality of the product installed1

  • May 04
  • Installers
  • Calgary, Alberta
  • Countertops Installation
  • 522
  • REVIEW RATING 5/5

On March 20, 2015 Granite Transformations installed countertops in our home. When they arrived they commented on how immaculate the floors and cupboards were. While the workers were installing the granite countertop they dropped one of their tools on our 8 month old kitchen floor. There was dust all over the floor and I didn’t notice the gouge in my brand new hardwood floors until they had left... Read more

Was this review helpful? 4 0

  • Apr 24
  • Installers
  • Jonestown, Texas
  • Countertop
  • 170
  • REVIEW RATING 4/5

Wrong color used BONDO. Used to bond sections togather. They came back five times they made it worse each time. Read more

Was this review helpful? 1 0

I had a positive experience with my local provider in PA in 2012. I purchased the recycled glass countertop, backsplash, sink and faucet. Good work done on time and as advertised. Am still satisfied with the work and love the product. It looks great, too. Add comment

  • Apr 17
  • Installers
  • Glen Mills, Pennsylvania
  • Shower Installation
  • 1
  • 1
  • 231
  • REVIEW RATING 5/5
Granite Transformations - Poor installation, worse customer service by OWNER
1 of 3

Shower floor was installed improperly grout lines and pan did not line up with current floor. Technicians only worked 6 hours a day. Job took four days longer than estimate - probably because the techs didn't work a full day. Owner refused to reduce price, refused to take accountability for techs not working full days which contributed to job not being done as advertised by salesperson, and... Read more

Was this review helpful? 2 0

  • Apr 02
  • Installers
  • Fishers, Indiana
  • Staff
  • 557
  • REVIEW RATING 5/5

I went into our local franchise to see color options and price ranges. The sales person pressured me into having them come out and measure our kitchen and to buy their "lifetime warranty" product. They sent an email reminder confirmation that they were coming to my house the next day. The next morning (the day they were to come) they called and cancelled. They said we had not confirmed with... Read more

Was this review helpful? 1 0

  • Mar 28
  • Installers
  • Princeton, New Jersey
  • Positive Experience
  • 516
  • REVIEW RATING 5/5

We had two bathroom vanities done (one vanity transformed and one brand new) and toilets replaced. We thought they did a great job. Only one problem with one of the sinks which cracked, but they fixed the problem. Also, the new vanity is a little high, and I jokingly tell my husband, who uses it, that it looks like an altar. But, it's very nice, otherwise and the drawers and granite are... Read more

Was this review helpful? 1 0

  • Mar 18
  • Furniture and Decor
  • Greentown, Indiana
  • Countertop
  • 423
  • REVIEW RATING 5/5

Counter tops ordered with 1/4 round bevel. Some came with 1/8" and some 1/4". Very poorly manufactured. Jagged seams, apron seams have gaps and very rough. Installation not per the contact we signed no infill between old apron and new. Edges break offs as a result. Installers broke off an apron section. Owner of franchise stopped by and admitted tops never should of left factory. Has... Read more

Was this review helpful? 2 0

  • Mar 12
  • Installers
  • California, United States
  • Positive Experience
  • 868
  • REVIEW RATING 5/5

How much of slab granite do you think is actually polished to give you the look of 2cm or 3cm countertops? Less than the thickness of your finger nail. Slab granite also naturally has pits, fissures and cracks that can compromise the stone. Also slab granite is a PORUS material, it is a rock, granite transformations uses an ENGINEERED product, which seems to really confuse people. The only thing... Read more

Was this review helpful? 0 0

Not a good place to work. The management encourages lying "because we need the check" I was at several locations in Florida and everyone I worked with had issues with the lying and not getting paid. They are closing all over so maybe they will disappear and save every one some headaches Add comment

Had product installed 3 years ago, colour has dulled, some glue has bubbled due to heat which this product is said to resist. Customer service has been horrible and full of excuses. In short I would recommend to never use. This is the Calgary Alberta Canada location. Add comment

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