Granite Transformations Complaints and Reviews

2.5

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  • Work done1 votes
  • Quality of the product installed1 votes
  • Nightmare1 votes
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  • 10 hours ago
  • Installers
  • Glen Mills, Pennsylvania
  • Shower
  • 6
Granite Transformations - Poor installation, worse customer service by OWNER
1 of 3

Shower floor was installed improperly grout lines and pan did not line up with current floor. Technicians only worked 6 hours a day. Job took four days longer than estimate - probably because the techs didn't work a full day. Owner refused to reduce price, refused to take accountability for techs not working full days which contributed to job not being done as advertised by salesperson, and... Read more

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  • Apr 02
  • Installers
  • Fishers, Indiana
  • Staff
  • 303
  • REVIEW RATING 4/5

I went into our local franchise to see color options and price ranges. The sales person pressured me into having them come out and measure our kitchen and to buy their "lifetime warranty" product. They sent an email reminder confirmation that they were coming to my house the next day. The next morning (the day they were to come) they called and cancelled. They said we had not confirmed with... Read more

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  • Mar 28
  • Installers
  • Princeton, New Jersey
  • Positive Experience
  • 305
  • REVIEW RATING 4/5

We had two bathroom vanities done (one vanity transformed and one brand new) and toilets replaced. We thought they did a great job. Only one problem with one of the sinks which cracked, but they fixed the problem. Also, the new vanity is a little high, and I jokingly tell my husband, who uses it, that it looks like an altar. But, it's very nice, otherwise and the drawers and granite are... Read more

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  • Mar 18
  • Furniture and Decor
  • Greentown, Indiana
  • Countertop
  • 287
  • REVIEW RATING 5/5

Counter tops ordered with 1/4 round bevel. Some came with 1/8" and some 1/4". Very poorly manufactured. Jagged seams, apron seams have gaps and very rough. Installation not per the contact we signed no infill between old apron and new. Edges break offs as a result. Installers broke off an apron section. Owner of franchise stopped by and admitted tops never should of left factory. Has... Read more

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  • Mar 12
  • Installers
  • California, United States
  • Positive Experience
  • 572
  • REVIEW RATING 5/5

How much of slab granite do you think is actually polished to give you the look of 2cm or 3cm countertops? Less than the thickness of your finger nail. Slab granite also naturally has pits, fissures and cracks that can compromise the stone. Also slab granite is a PORUS material, it is a rock, granite transformations uses an ENGINEERED product, which seems to really confuse people. The only thing... Read more

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Not a good place to work. The management encourages lying "because we need the check" I was at several locations in Florida and everyone I worked with had issues with the lying and not getting paid. They are closing all over so maybe they will disappear and save every one some headaches Add comment

Had product installed 3 years ago, colour has dulled, some glue has bubbled due to heat which this product is said to resist. Customer service has been horrible and full of excuses. In short I would recommend to never use. This is the Calgary Alberta Canada location. Add comment

I read the reviews. Looks like that's all the experience I need with this company. Add comment

  • Nov 14, 2014
  • Employees and Ex-employees
  • Albuquerque, New Mexico
  • Working Conditions
  • 2
  • 2
  • 611
  • REVIEW RATING 5/5

I worked for them in albuquerque as cabinet installer quit because they wouldn't pay my fuel and mileage... George Balderas and Jim Gorsuch lie to customers and don't pay there employees what they are owed.. Don't believe anything they say as a customer or employee.. Read more

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  • Nov 10, 2014
  • Installers
  • Austin, Texas
  • Employment
  • 1
  • 1
  • 366
  • REVIEW RATING 4/5

After my wife worked with these people for 10 months they would not pay her for all of the sales that she produced and went out of business in Austin Texas.Not only are they taking the consumers money but they also taking there employees money!! Do not get taken by these people!!We are trying to get her money through TEC. Please beware that these people do not care about Customer Service at... Read more

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