Granite Transformations Complaints and Reviews

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  • 2.4
    • Customers like
      • Work done2
    • Customers don't like
      • Nightmare3
      • Customer service and product installed1
      • Quality of the product installed1

    • Aug 18
    • Other
    • Indianapolis, Indiana
    • Bathroom Granite Overlay
    • 1
    • 1
    • 137
    • REVIEW RATING 4/5

    I paid $8000 in April to have my countertops replaced. Granite Transformations consistently canceled appts. or told me that I "misunderstood" them. They finally came out to do the installation at the end of July, and one piece hadn't been measured correctly. Thus half the kitchen was done and the other half wasn't. They told me they would be back 5 days later. However, they didn't show up and... Read more

    Was this review helpful? 0 0

    • Aug 10
    • Installers
    • Riverview, Florida
    • Granite Transformations Granite Countertops
    • 1
    • 1
    • 168
    • REVIEW RATING 4/5

    I recently had my counter tops done with this company what a nightmare the installer didn't do anything he arrived late his appearance was horrific he was stuttering and couldn't hold a conversation he tried to hide behind his glasses but it was obvious he was intoxicated he and his helped had blemishes on his arms and face that were alarming rhey spent more time in the truck drinking and... Read more

    Was this review helpful? 0 2

    • Aug 06
    • Installers
    • Boise, Idaho
    • Granite Transformations Kitchen Countertops
    • 276
    • REVIEW RATING 4/5

    We have had Granite Transformations install countertops in our kitchen, mainly because of the ease of installation (going over the existing laminate. Two years later, we wish we would have gotten real slab granite--especially, after realizing that the price would have been the same. After two years of use, the countertops have begun to show some chipping and dulling. We have also noticed some... Read more

    Was this review helpful? 1 0

    • Jul 20
    • Home Construction and Repair
    • Coppell, Texas
    • Granite Transformations Bath Remodeling
    • 158
    • REVIEW RATING 4/5

    Run.. Run.. Get off their page. Had Shower remodeled beginning in Oct. 2013-- they finished the shower in Jan. 2014. It has leaked behind their granite and mold growing and smelling. They have been here several times and their plumber has said it is poor installation. Now it is July, 2015 and still leaking and smelling. Now they say I need to hire a plumber and pay myself to get where it... Read more

    Was this review helpful? 1 1

    • Jul 19
    • Installers
    • Germantown, Maryland
    • Granite Transformations Granite Countertops
    • 172
    • REVIEW RATING 4/5

    They made a huge mess in our house. The countertops look really bad. We paid 6,200.00+ for our countertops and they look like a child cut the granite product. We had the Berlin New Jersey store install the countertops and it was the biggest mistake we ever made. I would not recommend this company at all. My old countertops looked much better but now they are glued to the new ones. Never... Read more

    Was this review helpful? 1 0

    • May 04
    • Installers
    • Calgary, Alberta
    • Countertops Installation
    • 2
    • 2
    • 2334
    • REVIEW RATING 5/5

    On March 20, 2015 Granite Transformations installed countertops in our home. When they arrived they commented on how immaculate the floors and cupboards were. While the workers were installing the granite countertop they dropped one of their tools on our 8 month old kitchen floor. There was dust all over the floor and I didn’t notice the gouge in my brand new hardwood floors until they had left... Read more

    Was this review helpful? 16 5

    • Apr 24
    • Installers
    • Jonestown, Texas
    • Countertop
    • 621
    • REVIEW RATING 5/5

    Wrong color used BONDO. Used to bond sections togather. They came back five times they made it worse each time. Read more

    Was this review helpful? 2 1

    I had a positive experience with my local provider in PA in 2012. I purchased the recycled glass countertop, backsplash, sink and faucet. Good work done on time and as advertised. Am still satisfied with the work and love the product. It looks great, too. Add comment

    • Apr 17
    • Installers
    • Glen Mills, Pennsylvania
    • Shower Installation
    • 1
    • 1
    • 595
    • REVIEW RATING 5/5
    Granite Transformations - Poor installation, worse customer service by OWNER
    1 of 3

    Shower floor was installed improperly grout lines and pan did not line up with current floor. Technicians only worked 6 hours a day. Job took four days longer than estimate - probably because the techs didn't work a full day. Owner refused to reduce price, refused to take accountability for techs not working full days which contributed to job not being done as advertised by salesperson, and... Read more

    Was this review helpful? 4 1

    • Apr 02
    • Installers
    • Fishers, Indiana
    • Staff
    • 946
    • REVIEW RATING 5/5

    I went into our local franchise to see color options and price ranges. The sales person pressured me into having them come out and measure our kitchen and to buy their "lifetime warranty" product. They sent an email reminder confirmation that they were coming to my house the next day. The next morning (the day they were to come) they called and cancelled. They said we had not confirmed with... Read more

    Was this review helpful? 6 0
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