Granite Transformations Complaints and Reviews

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2.3
  • Customers like
    • Work done2
  • Customers don't like
    • Nightmare3
    • Customer service and product installed1
    • Quality of the product installed1

  • 1 day ago
  • Installers
  • Riverview, Florida
  • 23
  • REVIEW RATING 3/5

Run run run don't do it to yourself these people don't know what they are doing they have no professional skills set they don't care about there customer and what they want they promise to be on time and instead are always late and leave late poor attitude and pure laziness some employees are better at being profressional but who they send to represent them is pitiful you should pay your... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Installers
  • Ruskin, Florida
  • 8
  • REVIEW RATING 4/5

I am a recent Tampa customer and I have to say I'm so disappointed and disgusted with their installer and installation the installer was very unprofessional, disoriented, unfocused, and the installer seemed out of the ordinary he was jumpy and seemed as if he was on something he was persistently sweaty and his vocabulary was slurred It's very upsetting that you have people like this representing... Read more

Was this review helpful? 1 0

  • Jul 20
  • Home Construction and Repair
  • Coppell, Texas
  • Granite Transformations Bath Remodeling
  • 80
  • REVIEW RATING 4/5

Run.. Run.. Get off their page. Had Shower remodeled beginning in Oct. 2013-- they finished the shower in Jan. 2014. It has leaked behind their granite and mold growing and smelling. They have been here several times and their plumber has said it is poor installation. Now it is July, 2015 and still leaking and smelling. Now they say I need to hire a plumber and pay myself to get where it... Read more

Was this review helpful? 1 0

  • Jul 19
  • Installers
  • Germantown, Maryland
  • Granite Transformations Granite Countertops
  • 93
  • REVIEW RATING 4/5

They made a huge mess in our house. The countertops look really bad. We paid 6,200.00+ for our countertops and they look like a child cut the granite product. We had the Berlin New Jersey store install the countertops and it was the biggest mistake we ever made. I would not recommend this company at all. My old countertops looked much better but now they are glued to the new ones. Never... Read more

Was this review helpful? 1 0

  • May 04
  • Installers
  • Calgary, Alberta
  • Countertops Installation
  • 2
  • 2
  • 2213
  • REVIEW RATING 5/5

On March 20, 2015 Granite Transformations installed countertops in our home. When they arrived they commented on how immaculate the floors and cupboards were. While the workers were installing the granite countertop they dropped one of their tools on our 8 month old kitchen floor. There was dust all over the floor and I didn’t notice the gouge in my brand new hardwood floors until they had left... Read more

Was this review helpful? 15 5

  • Apr 24
  • Installers
  • Jonestown, Texas
  • Countertop
  • 548
  • REVIEW RATING 5/5

Wrong color used BONDO. Used to bond sections togather. They came back five times they made it worse each time. Read more

Was this review helpful? 2 1

I had a positive experience with my local provider in PA in 2012. I purchased the recycled glass countertop, backsplash, sink and faucet. Good work done on time and as advertised. Am still satisfied with the work and love the product. It looks great, too. Add comment

  • Apr 17
  • Installers
  • Glen Mills, Pennsylvania
  • Shower Installation
  • 1
  • 1
  • 542
  • REVIEW RATING 5/5
Granite Transformations - Poor installation, worse customer service by OWNER
1 of 3

Shower floor was installed improperly grout lines and pan did not line up with current floor. Technicians only worked 6 hours a day. Job took four days longer than estimate - probably because the techs didn't work a full day. Owner refused to reduce price, refused to take accountability for techs not working full days which contributed to job not being done as advertised by salesperson, and... Read more

Was this review helpful? 4 0

  • Apr 02
  • Installers
  • Fishers, Indiana
  • Staff
  • 885
  • REVIEW RATING 5/5

I went into our local franchise to see color options and price ranges. The sales person pressured me into having them come out and measure our kitchen and to buy their "lifetime warranty" product. They sent an email reminder confirmation that they were coming to my house the next day. The next morning (the day they were to come) they called and cancelled. They said we had not confirmed with... Read more

Was this review helpful? 4 0

  • Mar 28
  • Installers
  • Princeton, New Jersey
  • Positive Experience
  • 797
  • REVIEW RATING 5/5

We had two bathroom vanities done (one vanity transformed and one brand new) and toilets replaced. We thought they did a great job. Only one problem with one of the sinks which cracked, but they fixed the problem. Also, the new vanity is a little high, and I jokingly tell my husband, who uses it, that it looks like an altar. But, it's very nice, otherwise and the drawers and granite are... Read more

Was this review helpful? 2 0

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