Beware of Granite Transformations

Granite Transformations, a company that installs composite granite countertops, does not appear to be a reputable company.They sold me countertops using a new sink and faucet as an incentive.

When installed no one bothered to check clearence of the new faucet and I can no longer open my window blinds above my sink. I was also mislead on the faucet (cheaper brand installed than in sales pitch). The number of seams in the counter product were also a misrepresentation and the counter product is dull looking.

Of course, after payment was made the firm refused back its product or sales promises.Watch Out!

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More Review Details

Monetary loss:
Product or service
Rocksolid Granite Countertops
Review category
Home Construction and Repair
Review rating
5 out of 5
review #195237 by
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Helpful? 222 Yes 222 801 No 801
Had the same issue 207 Yes 207
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Dec 20, 2015 #1081602 Livonia, Michigan

thanks for the posts. I will look elsewhere. I don't like the attitudes of the replies from the company.

0 0 Reply

Aug 24, 2015 #1023939

you do have recourse. 1) Sue 2) contact legal aid or your lawyer
3) contact the Better Business Bureau 4) raise holy *** and then proceed to numbers 1 & 2.

0 0 Reply

Dec 04, 2015 #1073795

Of course there's the option you left out, and it's the most important! If you want quality, realize that it costs money.. as in more than the bargain bin prices mentioned here. Cheap people need to learn that until they step it up, they're destined to be disappointed and will spend more time whining online than they ever will to simply make a better choice BEFOREHAND.

0 0 Reply

Aug 29, 2014 #863173 Everett, Washington

I had Granite Transformations in Mukilteo, WA do my countertop and backsplash two years ago. The husband and wife were fantastic to work with. It looks fantastic and it is now two years old. Everyone who comes to our house comments on our new kitchen.

3 0 Reply
Deb Varner

Oct 02, 2014 #879143 Mukilteo, Washington

Thank you, Dan! We really love what we do and we love our customers! I'm so glad that you are happy!
Deb and Bob Varner, owners, Granite Transformations North Seattle in Mukilteo, Washington

0 0 Reply

Apr 25, 2014 #809090

I had Granite Transformations install a kichen and bathrm counter in 2009 complained a few times.
Nothing done!
Went to the home and garden show told them it looked awful.
1 staff said use bleach and water and buff with cloth, while another said use orange peel stuff.
i have use so many things that they said it did not work...looks like ***
do not get them out $6,500/ :(

0 0 Reply

Nov 18, 2013 #743847 Wichita, Kansas

I love my granite countertops from granite transformations!! Years later they still look brand new.

1 0 Reply

Nov 16, 2013 #743437

I would not recommend this company! I received an estimate to do my bathrooms and to my surprise, it was almost TWICE as expensive as real granite, with less color choices and appears to look cheap and fake. When calling to cancel my upcoming job, they told me that I could not have my deposit of over $1200 back! I was asked to sign my contract ONLY to verify my color choices, number of sinks needing to be replaced and number of new faucets and finish that needed to be ordered. I was never informed of any such cancellation policy, which by the way was printed on the back of the second page of the estimate (very sneaky), until after I called the sales office to cancel. I would have made the call the previous evening but they were closed and I wanted to speak with someone directly. At this point, the only thing that GT did was give me an estimate based on initial approximate measurements. Once I made the initial call to cancel and was told I couldn't have my money back, I told them they were not keeping my money...they would end up doing some other work that was quoted instead. They then informed me that if that ended up being the case, they would increase the dollar amount of the other work previously quoted. After the inital cancellation call was made, I could not reach anyone in the office to speak with the entire day after several attempts. Consequently, I put a stop payment on my check deposit and will now look for some real granite to be installed by a reputable,... Show more

8 0 Reply
GTSLC owner

Mar 03, 2014 #790577 Murray, Utah

This is a blatant lie . I'm sorry you must have the wrong company . We only do business with people who want to do business with our company regardless of the 3 day policy which by the way is posted in big bold black ink on the very front of our contract. The only way we would have disputed refund amount is if customer cancelled after product was ordered and even then we would have worked out a resolution mutually beneficial. Its obvious that the intent of this post by the tone and maliciousness is try and damage our reputation. I hope readers will understand that we have thousands of satisfied customers who actually used our products and services and will gladly vouch for the quality.

5 7 Reply

Jun 11, 2014 #826354 San Antonio, Texas

I used Granite Transformations a year ago, and it was great. Very professional, great service.

1 0 Reply

Sep 22, 2014 #873859 Deerfield Beach, Florida

We had Granite Transformations Install counters in our kitchen & bathrooms 5 years ago and we were so very satisfied! The quality of the materials was excellent and their installers did very good work! At that time we purchased all of the hardware for the kitchen & bathroom faucets and our own garbage disposal but that was built into the agreement! The best thing about it ------ they actually made Absolutely NO MESS!! We would recommend them most assuredly to anyone at anytime!

1 0 Reply

Dec 04, 2015 #1073797

Yeah, it's pretty clear these negative reviews were strategically invented, and that they were never actual customers. There are sites nowadays that pay bored housewives to submit those telltale fake reviews to their competitors.

0 1 Reply

Nov 06, 2014 #896457 Los Angeles, California

Granite Transformations sales contract is universal, franchise to franchise. It more than likely stated your deposit was not refundable, and should have had all details such as color, three part payment schedule 10%/40%/50%, seams left to installers discretion, with a possible layout of where the installer might set seams, color choice, and chosen splash option. I work for two franchises spent almost ten yrs all together with the company. I read, and followed contracts, job after job. That being said, I cannot speak one way or another for the way a specific franchise runs, operates, or conducts it's business, outside those I've worked for.

0 1 Reply

Oct 26, 2013 #733658

please think twice before using this company located in TN the product is ok but the installation team suck :(

2 0 Reply

Oct 03, 2013 #724934

I called the 800 number to complain and was told to pay the balandce owed before they
could help. The backsplash mosaic tiles are crooked and the installer said that was the way it's made. He would not remove or replace it. This cost me $60 per sq ft and Home Depot now sells real granite for $35 sq ft here. The drawers under the top have to be openend from the bottom there is no room above the drawer. I do not recomend them for any job!

Debbi, Florida

6 0 Reply

Oct 02, 2013 #724755 Chattanooga, Tennessee

My experience with Granite transformations was quite pleasant. I had new counter tops , new backsplash, new bathroom counter tops x two and trendz glass installed in my shower. The consultant i dealt with was professional , courteous and very helpful in fulfilling my needs. I am in Chattanooga Tn i dont know if geography really matters in the service and quality of work but i do know that i am extremely pleased with my product and with the service.

2 0 Reply

Oct 26, 2013 #733661

You must have had another installation team because the one that did our condo in Fairfield Glade was terrible. They were there until after 9:30 p.m. and the backslash did not meet the counter and were it did it was chipped and cracked. Then the owner said he would sue us when he didn't receive the check within 3 business days, I sent it via my bank but he hadn't receive it when the phone calls started.

3 1 Reply
Our experience

Oct 01, 2013 #724182 Las Vegas, Nevada

Our kitchen remodel counters-n-cabinet experience with Las Vegas based Granite Transformations – we initially came across Granite Transformations at a recent Home Expo show and arranged an in-home demonstration/estimate of their products a few days later. Representative (who was not present at the Expo/older guy with gray hair and a southern accent) arrived on time while revealing his lack of courtesy by parking his truck in a manner, which completely blocked our driveway. Expecting his arrival front door was opened without him having to announce his arrival using the doorbell as his hands were full tooting several cases.

Upon entering the representative failed to introduce himself thus his name remains unknown. Without asking where he may set-up his cases to display his products he proceeded into the kitchen and laid a case on the kitchen counter placing it on top of a kitchen towel instead of moving the towel or allowing us to remove the towel to accommodate the placement of his case of tile samples.

The representative proceeded in showing and explaining his products, processes and philosophies indicating that a paper template would be utilized for measurements – indicating that he didn’t have a laser measuring system to precisely take measurements because they were a “small” company it was “cheaper” to measure counter tops utilizing paper templates instead of utilizing a laser system while errors resulting from paper template measurements such
... Show more

3 0 Reply

Oct 01, 2013 #724336 West Berlin, New Jersey

Dear Our experience from Las Vegas,

I wanted to take a moment to address your two main concerns:

1. Your presentation. I am sorry for the experience you had with the representative from the company. We try to make every design experience fun and exciting to help you get the kitchen or bathroom you've wanted at a price you can afford. We try to only hire professionals who are personable, knowledgeable, friendly and punctual. Despite our best efforts, occasionally we get personalities that don't mesh well. If that ever happens, please feel free to contact us to see what we can do to make it right. We could always send another designer out.

2. Our practices. We are not a small company. We have locations around the world in the US, Canada, England, Ireland, Italy, South Africa & Australia and are nearing one million installations. You are dealing with a global leader in home remodeling. All our practices have been developed and refined over the past 14 years to get you the best installation in the quickest time with the least cost and disruption. I'm not sure why you are hung up on a dealers templating technique. Laser templating is no panacea for flawless or even more precise installations. Our templating technique has been around for decades and is a proven method for delivering precise measurements to our fabricators to make sure your surfaces fit like a glove. If an individual dealer thought laser templating would help them be
... Show more

0 4 Reply

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