Granite Transformations
Reviews and Complaints
Granite Transformations of central Alabama makes it right!
Granite transformations product not what they claim.
Granite transfromations ripped me off
I had been saving for three years to have my kitchen done and finally chose granite transformations to do the work. I scheduled an appointment to get an estimate.
The owner showed up and we agreed on a price. I paid half down $1900.00 and was put on the schedule for installation. Well 2 months later they owed down and I lost my money. Repeated calls to Granite transformations corporate office have been ignored.
Do not use this company whatever u do. I may never get my money back.
This company is not trustworthy. I found an independent contractor who I will use when and if I get my money back.
Inferior product and truly awful customer service
Product I can live with service HORRIBLE
Crying wife now pleased
Granite Transformations of Central Alabama ruined my kitchen.
Granite Trans. GR Just did my kitchen too
Eight day job took a month
I'm in a nightmare, my 250k home is detroyed
where Do I begin. I should have read the reviews.
I blame myself.... I am having Kitchen, full bath and half bath done. I had to stop the contruction after the third day. the workmanship is so bad.
I cannot start to tell you the seams are noticable and the faucet is damage with scratches from the install, then plumbing is not up to code. the under mount sinks are set wrong and the cut out is not round. They did nothing about all the dust everything in my house needs cleaned, EVERYTHING. the dust when thru the return and blew all over my house including my bedroom whitch is upstairs on the other end of the house.
I dont know what Im going to do. Small claims I guess......
after all we have been thru with granite transformations 20k purchace, they forgot to order several things and what really set me off is when the same plumber I ask not to return shows up to day in install the faucets I dont have. Im beside myself, Don Coy 317-531-**** any question please ask
Do Not Use Granite Transformations Glenfield
April 2011 I contracted GT Glenfield to resurface my kitchen bench top. There has been nothing but trouble from the worst customer servie I have ever experienced with their manager and admin staff to having to take them to the Disputes Tribunal to get a settlemetn over poor workmanship.t.
The installtation was done with unskilled staff who had no idea how to replace the sink - which thanks to mediation was ordered to done properly with GT. G paying a registered plumber to do the work. The bench top overlay was not installed properly and did not stick to my bench in the corners due to a lack of preperation. Thjey have constantly delayed viewing or making the repairs by months.
Now 10 months later an order has been made for them to repair the bench top. Now they state they have have no matching bench top to do the repair. Don't waste your energy contacting their head office in Australia because they believe the untruths told to them by the Glenfield Manager.
By the way he also owns a kitchen installation business and friends have had the same problem with him there. STAY CLEAR OF GRANITE TRANSFORMATIONS and inparticular the Glenfield NZ branch.
No estimate unless all parties present
Charge 50.00 for 30 minutes
They did a good job
I had a good experience with them
- Prev
- 1
- ...
- 6
- 7
- 8
- 9
- 10
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Granite Transformations is blasted ALL over the internet - rightfully so IMO. Buyers Beware of this business - paricularly the San Antonio TX location.
I believe I am a victim of deceptive practice and unruly behavior.
I signed a contract that was supposed to include a delta faucet at 300.00 but it was for a cheaper Price Pfister faucet, yet was not brought to my attention prior to my signing. During the meeting to measure our island countertop Mr Esparza stated to me and my 18 y/o son that he would install the Delta faucet and ROUND the corners of the granite overlay. The rounded corners were an absolute for us as we consider it a safety issue - this was made clear. All of the granite in the kitchen and home have rounded corners, Mr Esparza said he would do this for free.
Later that eve I brought to Mel Esparza's attention that the faucet on the contract was not the faucet upon which we agreed. He and I agreed to remove the faucet and I would purchase one myself. He also stated in email that he would install the faucet I purchased. After the granite over lay install Mr Esparza told me he would not install the faucet and that what he meant by installing the faucet was drilling *** in the granite. His installers also did not round the corners - they are "bulldog" corners.
We asked Mr Esparza to meet my wife at our home on 1 Oct. This was to discuss some of our concerns (faucet install, non rounded corners, burn marks throughout the overlay) During this meeting Mr Esparza stated he would discount amount owed by 100.00 since we had to pay for faucet install for a final bill in amount of 697.00. He then became very argumentative and appeared agitated. He then became visibly upset, raised his voice and approached my wife in a manner that frightened her and my daughter. My wife asked him to take a step back but was put in a scarey and awkward position so she let him finish speaking. She then asked what can he do to remedy this and he replied with "nothing". She then asked him to leave and he then threatened to place a lien on our home and to collection agencies should we not pay.
We feel we were tricked into buying this counter top over lay and would like to return it. I spoke with Mr. Esparza's boss, Jeanette, who is also his wife. Through arrogance she explained that granite over lay corners cannot be rounded and therefor we are "stuck" with it. She also stated if we do not pay the remaining balance of 697.00 that they would place a lien on our home. We did not receive what we thought we were going to receive, did not receive an itemized bill and feel they should refund us. We understood that we should have rounded corners on our granite over lay, we also understood our faucet would be installed. Neither took place, yet now threaten us with placing a lien on our home and we now feel bullied into paying them for services unrendered.
On 2 Oct we emailed offering to pay half of the remaining balance for a total of 348.50. We did this in an attempt to resolve this. Mr. Esparza replied on 3 Oct and stated no, he would not accept it and that we now OWE him 797.00 as he is no longer honoring the 100.00 discount for the faucet install we had to pay.
I'm in Idaho not new Jersey
As of this date, we have still not heard from this person to resolve their complaint. We care greatly about customer satisfaction and are willing to go the extra mile to make sure people are happy with our service. We appreciate the opportunity to transform your home and will work hard to make you glad you chose us.
It was the Meridian Idaho location. I've called corporate and was given the name of the person in charge of this situation. My calls have not been returned.
.
Oliviaryan1, I have tried to track down what location you would have purchased this from. I see you are in the Newark, NJ area which we don't service.
I contacted the owner of the location near you and he said he has not received any contact from a customer about a situation like this. Any idea on who you purchased this from?
Oliviaryan1, I am the owner of a Granite Transformations located in West Berlin, NJ. Please let me know what location you have been dealing with and we will see what we can do to get to the bottom of this.
Each Granite Transformations location is independently owned and operated and most of us care greatly about customer service. You're not my customer and I'm still looking to help you out.